ToS Updated: 2/12/2026
Provider: Rise Radio LLC, a Georgia Limited Liability Corporation, PO Box 680816, Marietta, GA 30068 (“Rise Radio,” “Provider,” “we,” “us”)
Retailer: The independently owned store operator accepting these Terms (“Retailer,” “you,” “your”)
These Store-Level Terms of Service (“Terms”) govern your access to and use of the Rise Radio “True Value In-Store Radio” service, including the Programming, Player Device, retailer dashboard, and any add-on services (collectively, the “Services”). These Terms are intended to be the “Store-level ToS” referenced in the True Value Radio Operating Agreement, which provides that the Store-level ToS governs the relationship between Provider and each Retailer.
Co-op Billing Administrator. The True Value cooperative and/or affiliated entities (“Co-op”) are not a party to these Terms. However, the Co-op may administer billing and credits (including EDI) related to the Services as described below.
1) Acceptance, authority, and account security
1.1 How you accept these Terms. You accept and agree to these Terms by any of the following:
checking the box indicating acceptance during enrollment or within the Rise Radio retailer dashboard; and/or
activating, accessing, or using the Services for an Approved Premises after these Terms are presented or made available to you.
If you do not agree, do not use the Services.
1.2 Authority. You represent that you are authorized to bind the Retailer entity operating the enrolled location(s).
1.3 Authorized Users; security. You may allow employees/contractors (“Authorized Users”) to access your dashboard. You are responsible for maintaining credential security and for all actions taken through your account.
2) Definitions
2.1 “Approved Premises” means the specific physical store location (street address) you provide to Rise Radio for each enrolled location and that is listed as active in the retailer dashboard. The Approved Premises is the location Rise Radio reports to Performance Rights Organizations (PROs) for licensing purposes.
2.2 “Player Device” (also “Network Hardware”) means the pre-configured internet audio-streaming player device (and included cabling/power supplies) provided by Rise Radio for installation and use at an Approved Premises.
2.3 “Programming” means the curated audio stream (and any accompanying metadata) produced or supplied by Rise Radio for public performance within an Approved Premises.
2.4 “Services” means (a) delivery of Programming; (b) the retailer dashboard; (c) remote technical support for Player Device and Programming; and (d) any add-on production packages you purchase.
2.5 “Submitted Content” means any content you (or your Authorized Users) upload or provide for inclusion in your Programming (including custom ads, announcements, scripts, voice tracks, audio files, or other materials).
2.6 “Advertising Inventory” means any portion of Programming mutually designated by Rise Radio and you (or the Co-op acting on your behalf) for Non-Competitive Advertising, the length and placement of which shall be agreed in writing before insertion.
2.7 “Non-Competitive Advertising” means advertising for products or services that do not compete with the primary business category of the Retailer receiving the Programming. Rise Radio may apply reasonable judgment in determining whether advertising is Non-Competitive unless defined otherwise in a written campaign or program description.
2.8 “Net Advertising Revenue” means gross cash receipts actually collected by Rise Radio from the sale of Advertising Inventory, less (i) third-party ad-serving fees, (ii) agency commissions, (iii) media-buy fees, and (iv) sales, use, or similar taxes directly attributable to the placement.
2.9 “Revenue Share” means not less than fifty percent (50%) of Net Advertising Revenue payable to the Retailer in whose Programming the relevant ad was placed. Rise Radio may elect to pay a higher percentage at its discretion.
3) Scope of Services
3.1 Programming delivery. Rise Radio will deliver store-specific, internet-delivered audio streams (“Programming”) tailored to each enrolled location’s Player Device.
3.2 Retailer dashboard. Rise Radio will provide a secure retailer dashboard enabling you to log in and manage available music and messaging preferences for your station.
3.3 Licensing for Provider-supplied Programming. Rise Radio will maintain, for U.S. territories, applicable public-performance licensing coverage for Provider-supplied Programming intended for use at Approved Premises. This licensing coverage may not extend to Submitted Content (see Section 10).
3.4 Remote support. Rise Radio provides remote support weekdays 9:00 a.m.–6:00 p.m. U.S. Eastern Time via phone, email, and website (excluding holidays) for Player Device, connectivity, playback, and volume issues.
3.5 Updates and compliance. Rise Radio may push firmware/software/security updates to Player Devices and may update Programming to maintain variety, quality, licensing compliance, and security.
4) Approved Premises, onboarding, and permitted use
4.1 Address-specific service. The Services are configured and licensed based on your Approved Premises address(es). You must provide accurate addresses and promptly update changes.
4.2 Onboarding complete. A location is onboarded when it is shown as active in your dashboard and a Player Device and stream configuration is associated with that location.
4.3 No use outside Approved Premises. You may not use the Services (including the Player Device or stream) at any address other than the Approved Premises without Rise Radio’s written approval and reconfiguration. Use at any other address may not be licensed for public performance.
4.4 Special events and nonstandard uses. Programming is intended for in-store public performance at the Approved Premises. Certain special events or nonstandard uses (for example, off-site events, rebroadcasting, outdoor/public areas beyond the store footprint, ticketed events, or other unusual uses) may require additional permissions or licenses. You are responsible for obtaining any additional permissions/licenses required for your specific event or use.
5) Retailer responsibilities and restrictions
5.1 Minimum requirements. You are responsible for:
reliable internet access capable of reaching Rise Radio’s audio stream (Wi-Fi or Ethernet); and
your own speaker system and amplification (or other in-store audio system).
5.2 No speakers; no installation; third-party disclaimers. Rise Radio does not provide speakers, in-store audio wiring, electrical work, networking installation, or on-site installation services. Any recommendations or guidance we provide about third-party equipment, configurations, or independent installers are provided in good faith and without warranties regarding third-party products or services.
5.3 No tampering / circumvention. You will not (and will not allow others to) modify, disable, reverse engineer, bypass, or interfere with any Player Device, stream, or security/geo-controls.
5.4 No rebroadcasting. You will not record for redistribution, retransmit, rebroadcast, publicly stream, or redirect Programming outside the Approved Premises.
5.5 Territory restrictions. The Services are intended for use within authorized U.S. territories. Rise Radio may suspend Service if a Player Device is detected outside authorized territories.
6) Player Device and optional hardware
6.1 Setup includes Player Device. Rise Radio may provide a Player Device as part of a one-time setup for each enrolled location (see Section 7). The setup fee reflects provisioning, configuration, and providing the Player Device.
6.2 Location-locked; moving requires reprogramming. Player Devices are configured for a specific location’s stream. Devices cannot be moved between locations without Rise Radio reprogramming and written confirmation of the new Approved Premises. Each physical location must have its own device and subscription.
6.3 Optional hardware. If offered, Rise Radio may provide optional streaming/network hardware for an additional setup fee as described in the dashboard or applicable order form. Unless expressly stated, Rise Radio makes no compatibility guarantees with third-party systems.
6.4 Ownership. Title to each Player Device passes to the Retailer upon full payment of the applicable setup fee, unless an alternative arrangement is expressly stated in writing.
7) Fees, billing, payment, and suspension for nonpayment
7.1 Standard fees. Unless otherwise stated in writing:
Setup Fee (includes Player Device): USD $149 per unit (one-time)
Monthly Subscription: USD $55 per location per month
Add-On Production Packages: as shown in the dashboard or order form
7.2 Discounts and variable subscription rates. Rise Radio may offer reduced subscription rates, bill credits, or other discounts conditioned on participation in certain advertising or promotional programs. If you opt out or become ineligible, your subscription rate may revert prospectively to the then-standard rate (or another stated program rate).
7.3 Price increases limited to PRO pass-through. Monthly Subscription fees may increase only to the extent performance-rights licensing fees increase on a per-location basis. Any such increase may be passed through on a pro-rata basis and will take effect not less than sixty (60) days after notice (via dashboard notice, invoice notice, or notice through the Co-op billing channel).
7.4 Billing model (EDI through Co-op).
Fees are billed via EDI to the Co-op, and the Co-op invoices you.
You authorize Rise Radio and the Co-op to administer charges, credits, and adjustments related to the Services through the Co-op’s invoicing systems.
7.5 Billing start. Subscription billing starts seven (7) days after equipment delivery or immediately after initial connection/first use, whichever occurs first.
7.6 Billing cycle based on service dates (monthly in full).
Your subscription is billed monthly in full for your service period.
Your billing date generally aligns with the start date of your service cycle (for example, the 15th-to-15th, or the 31st-to-31st).
If a month does not include your billing day (for example, a “31st” cycle in a 30-day month), billing occurs on the last day of that month unless the Co-op invoicing rules require a different convention.
7.7 Payment terms. Net 30 as invoiced through the Co-op.
7.8 No late fees; suspension/termination for nonpayment. Rise Radio does not charge Retailers late fees. If amounts remain unpaid more than thirty (30) days after due date, Rise Radio may suspend service and/or terminate service for the affected location(s).
7.9 Taxes. Fees exclude applicable taxes unless stated otherwise.
8) Returns and refunds (90 days)
8.1 90-day return window (setup fee). You may return the Player Device within 90 days of delivery for a full refund of the setup fee, provided you return all components originally supplied (device, power supply, cables, and any included accessories).
8.2 Missing components or damage. Original packaging is not required. If components are missing or materially damaged beyond reasonable wear, Rise Radio may prorate the setup-fee refund to reflect missing components and replacement costs.
8.3 Subscription fees non-refundable. Subscription fees are non-refundable (they support licensing and service availability).
8.4 Return shipping paid by Rise (within 90 days). For eligible returns within 90 days, Rise Radio will provide a return shipping label or otherwise cover reasonable return shipping costs as instructed by Rise Radio.
9) Advertising, ad library, opt-out, and revenue share
9.1 Mutual consent required. No Advertising Inventory will be inserted unless and until the amount, scheduling, and content categories (or specific ad units) are agreed in writing by Rise Radio and (i) you, or (ii) the Co-op acting on your behalf. Dashboard selections/approvals and written email confirmations constitute “in writing.”
9.2 Ad library selections. Rise Radio may provide a library of pre-made ads (for example, popular products). Where available, you may select ads from the library for inclusion in your Programming.
9.3 Compliance of Rise-supplied ads. Rise Radio warrants that advertisements it supplies will comply with applicable federal and state advertising laws (including FTC guidelines) and will not contain defamatory, obscene, or misleading content.
9.4 Opt-out. You may withdraw consent for any advertisement or for all Non-Competitive Advertising by written notice or request (email, phone, dashboard, or other method Rise Radio provides). Rise Radio will implement removals as soon as commercially reasonable.
9.5 Program discounts; vendor credits; campaign commitments. If you participate in a program that provides discounts, vendor credits, or other consideration conditioned on running certain ads or campaigns:
opting out may cause you to lose the related discount going forward and/or become ineligible for associated credits; and
where immediate removal would conflict with a committed campaign flight already accepted for your benefit (including situations where vendor credits have already been issued or committed), Rise Radio may, at its discretion, either (a) apply the opt-out at the end of the campaign flight, or (b) remove earlier and coordinate any necessary adjustments through the applicable program’s rules.
9.6 Revenue share.
Rise Radio will, under certain circumstances, share with you Net Advertising Revenue generated by ads placed in your location’s Programming.
Revenue share applies only to revenue attributable to your location’s Advertising Inventory, not other stores’ revenue.
9.7 Timing and statement. Revenue share credits will be issued within thirty (30) days after the end of each calendar quarter, or as otherwise indicated in writing.
9.8 Multi-store campaigns; opting out of messaging. Rise Radio may coordinate multi-store vendor campaigns. Unless otherwise agreed, you may opt out of a coordinated messaging/campaign by contacting Rise Radio support, subject to Section 9.5.
9.9 No guarantees. Advertising revenue, discounts, and credits are not guaranteed.
10) User-Submitted Content (your uploads) – rights, responsibility, and removal
10.1 Your responsibility. You are solely responsible for all User-Submitted Content and for ensuring it is lawful, accurate, and appropriate.
10.2 Rights clearance warranty. You represent and warrant you have secured all rights, licenses, consents, and permissions necessary for Rise Radio to use your User-Submitted Content as you direct (including intellectual property, music rights, and publicity/voice/likeness rights).
10.3 No unlicensed music uploads. You will not upload or provide sound recordings/musical works or other content requiring additional licenses unless you have obtained all required permissions. You acknowledge Rise Radio’s licensing coverage may not extend to User-Submitted Content.
10.4 License to Rise Radio. You grant Rise Radio a non-exclusive, worldwide, royalty-free license to reproduce, distribute, publicly perform, transmit, and otherwise use User-Submitted Content within Programming and as needed to operate the Services.
10.5 Right to block or remove for any reason. Rise Radio may (but is not obligated to) review, reject, block, edit for technical suitability, or remove any User-Submitted Content at any time for any reason, including if we believe it is unlawful, defamatory, offensive, political, misleading, or creates risk.
10.6 No liability for User-Submitted Content. Rise Radio is not responsible for User-Submitted Content and does not endorse it.
11) “Business-appropriate” programming; subjectivity
11.1 Reasonable efforts; no guarantee. Rise Radio will use commercially reasonable efforts to provide Programming intended to be appropriate for a business environment. However, “appropriate” is subjective and may vary by store and audience. Rise Radio does not guarantee that every listener will find every song/message acceptable.
11.2 Reporting concerns. You may report concerns via email. Rise Radio will make commercially reasonable efforts to address concerns (including adjusting settings where available), but outcomes are not guaranteed.
12) Warranty and disclaimers
12.1 Player Device warranty. Rise Radio warrants each Player Device against defects in materials and workmanship for three (3) years from shipment. Upon confirmation of a covered defect, Rise Radio will ship a tested replacement unit at no charge via standard ground service (contiguous U.S.). Expedited or non-contiguous shipping may be charged at cost after notice.
12.2 Services “as is.” Except for the express Player Device warranty above, the Services are provided “AS IS” and “AS AVAILABLE.” Rise Radio disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
12.3 Third-party equipment and installer disclaimer. Rise Radio makes no warranties regarding compatibility with your existing equipment or any third-party products/services (including independent installers).
13) Suspension for compliance reasons
Rise Radio may suspend Service (in whole or part) if a Player Device is (a) detected outside authorized territories, (b) running altered/unsupported firmware or software, or (c) used at a location not matching the Approved Premises or otherwise not covered by applicable licensing or content clearances.
14) Limitation of liability
To the maximum extent permitted by law, except for gross negligence, willful misconduct, or breach of confidentiality, each party’s total liability arising out of or relating to these Terms will not exceed the total amounts paid by you for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.
In no event will either party be liable for indirect, incidental, special, consequential, or punitive damages or lost profits, even if advised of the possibility.
15) Indemnification
15.1 By you. You will indemnify, defend, and hold harmless Rise Radio (and the Co-op, as applicable) from third-party claims arising out of or relating to (a) Submitted Content, (b) your breach of these Terms, or (c) your misuse of the Services.
15.2 By Rise Radio. Rise Radio will indemnify, defend, and hold you harmless from third-party claims that Provider-supplied Programming (excluding Submitted Content) infringes a U.S. intellectual property right, provided you promptly notify Rise Radio and allow Rise Radio to control the defense.
16) Term, cancellation, and add-on production package true-up
16.1 Month-to-month subscription. The Monthly Subscription is month-to-month unless otherwise stated in a written add-on package description.
16.2 How to cancel. You may cancel via phone or by contacting support@riseradio.com. Cancellation becomes effective at the end of your then-current service period unless otherwise required by law.
16.3 Add-on production packages (annual allotments billed monthly). If you purchase a custom production package, it may be billed monthly but provide an annual allotment of custom ads/spots as described in the dashboard/order form. Turnaround times are not guaranteed and depend on your responsiveness and approvals.
16.4 Early cancellation; true-up to prevent front-loading abuse. If you cancel a production package before the end of its annual allotment period, Rise Radio may invoice a true-up equal to:
the a-la-carte list price of all custom production deliverables that were produced, scheduled, or started for you during the allotment period, minus
the production package fees you actually paid for that same allotment period,
plus any unpaid amounts otherwise due under these Terms.
16.5 Effect of cancellation. Upon cancellation/termination, you must stop using Programming and the Services. Sections that by their nature should survive survive, including payments owed, Submitted Content responsibilities, disclaimers, limitation of liability, indemnity, and dispute resolution.
17) Dispute resolution; governing law
17.1 Governing law. Georgia law (without regard to conflict-of-law rules), unless controlling program documentation requires otherwise.
17.2 Process. Disputes will be resolved first through good-faith negotiations, then non-binding mediation, and if unresolved, binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association in Atlanta, Georgia (unless otherwise agreed).
17.3 Injunctive relief. Either party may seek injunctive relief in court for non-payment or breach of intellectual property or confidentiality obligations.
18) Publicity
Rise Radio may not use your name, logo, or store identity in public marketing materials (press releases, case studies, testimonials, “customer lists,” etc.) without your prior written consent. If a proposed public statement references “True Value,” “True Value Radio,” or the Co-op, Rise Radio will also obtain any required Co-op approval where applicable.
19) Privacy, data sharing, and security
19.1 Privacy Policy. Your use of the Services is subject to Rise Radio’s Privacy Policy.
19.2 Data sharing with Co-op (default). You agree Rise Radio may share store-level information with the Co-op as reasonably necessary to administer the program, including (as applicable): enrollment status, billing status, device status/health, service usage logs, advertising participation/selections, and revenue share/credit reporting.
19.3 Security. Rise Radio will maintain commercially reasonable administrative, technical, and physical safeguards to protect personal information processed under these Terms.
20) Changes to these Terms
Rise Radio may update these Terms from time to time. If changes are material, Rise Radio will provide notice via the dashboard or email. Updated Terms apply prospectively as of the stated effective date. If you do not agree to an update, you must stop using the Services and may cancel before the update takes effect.
21) Miscellaneous
21.1 Notices. Notices must be in writing and delivered by personal delivery, certified mail, recognized courier, or email to the addresses on file in the dashboard (or as later updated).
21.2 Force majeure. Neither party is liable for delay or failure to perform caused by events beyond reasonable control. Payment obligations are suspended, not excused, during any force majeure event.
21.3 Assignment. You may not assign these Terms without Rise Radio’s consent. Rise Radio may assign these Terms in connection with a merger, acquisition, or sale of substantially all assets.
21.4 Severability; waiver. If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce any provision is not a waiver of future enforcement.
21.5 Entire agreement; order of precedence. These Terms, plus any order forms/program descriptions/package terms incorporated by reference, are the entire agreement between you and Rise Radio for the Services. If there is a conflict, the following order controls: (1) written amendment/order form/program terms, then (2) these Terms, then (3) policies.
Support: support@riseradio.com 888-896-9123
